Redesign Streamlines Customer Experience And Provides Greater Functionality, Including Electronic Task Card And E-Signature Capabilities.
Gulfstream Aerospace Corp. today announced it has redesigned the website for its industry-leading maintenance tracking system — Computerized Maintenance Program (CMP) — to provide customers with easier site navigation and greater functionality. The upgrade includes a name change. In early November, the program name will change from CMP.net to MyCMP.
Gulfstream recently enrolled its 2,000th customer in the program.
“This upgrade is largely the result of input we received from members of our CMP customer advisory team,” said Bill Colleran, director, Technical Information Services, Gulfstream. “They wanted a customizable, portlet-based home page and simplified access to commonly used reports and functions. MyCMP will make it easier for operators to access their aircraft’s maintenance data and scheduled maintenance requirements, resulting in less time required for maintenance planning.”
Based on the portlets they choose, users can see multiple aircraft in one portlet; build maintenance lists for multiple aircraft from their home page; search for task cards, parts information and services due; update their flight log; and configure their calendar to provide greater visibility and control of aircraft activity.
“These customizable portlets, which we call MyView, save customers time by providing a one-stop overview on their screen of critical aircraft status information,” Colleran said. “Customers can also choose to keep the classic view.”
Another highlight of the new system is the introduction of electronic task cards, digital signature and digital attachment capabilities. The e-card feature, called MyCard, means technicians can access a single task card or user-defined group of tasks directly from an iPad or other portable device. Multilevel electronic signature options, known as MySign, allow cards to be tailored to meet any operator’s quality review requirements.
“Most paper records can be eliminated,” Colleran said. “This system meets current Federal Aviation Administration guidance on the use of electronic signatures and provides the greatest level of flexibility for users to meet their organizational requirements for record keeping.”
MyCMP also includes a chat capability that allows real-time access to a CMP support representative.
“The concurrent release of MyCMP, CMP chat and digital task cards with e-signature capability represents a significant advancement in the usability and efficiency of our maintenance tracking system,” Colleran said.
Gulfstream’s CMP has been named the top business jet maintenance tracking service five years in a row by Aviation International News, a trade publication. The Web-based software platform was developed by Gulfstream partner Teton Aviation Group of Littleton, Colo. More than 85 percent of in-service Gulfstream aircraft are enrolled in the system.
MyCMP will be available through myGulfstream.com, Gulfstream’s proprietary, password-protected website.