All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive years has been recognized by travel data and analytics firm Cirium with being ranked first in both Global and Asia Pacific for its exceptional service and reliability in providing on-time performance in 20211.
In Cirium’s comprehensive evaluation, ANA garnered the top score in two categories. ANA received a 95.04% score for Mainline both in Global and Asia Pacific categories. ANA also scored a 95.28% for Network areas, again both ranked first in Global and Asia Pacific categories. In 2019, the last year the rankings were announced, ANA received the top ranking in Asia-Pacific region as well as in 2018.
“We are extremely proud of the top recognition at both the Global and Asia Pacific region categories that highlights the dedication and operational performance of our employees during these challenging times,” said Hideo Miyake, Executive Vice President of ANA. “It is rewarding to have independent validation of the high standards we have for ourselves and what our loyal customers appreciate. Our priority continues to be getting our passengers to their destination on time and safely.”
In 2021, ANA launched two significant new initiatives. In November, ANA began a new boarding procedure for both domestic and international flights that created a crowd free and smooth boarding process. The new procedure boarded passengers in the following order; infants and those who need extra assistance, priority boarding, window seats, middle seats and then isle seats. This June, ANA has also begun expanding its Advance Information Service. The service provides information to customers about boarding time for domestic flights. From September, this service added information about crowded conditions at security checkpoints at Haneda airport to allow travelers to plan their travel times accordingly.
These changes were crucial in ANA’s high scoring performance as travel to and from Japan continued to see disruptions and changes throughout the year. Despite these setbacks, ANA has continued to place its customers first and create an efficient airline.
ANA will continue pushing itself to achieve at a higher standard and will adopt innovative approaches so that it is better equipped to continually improve the travel experience for its passengers.
- 1: The On-time Performance Awards for 2021 will be based on the results of operations from June to December due to the effects of COVID-19.