Aerospace, automotive and technology

Hainan Airlines is awarded 5-Star Rating for tenth consecutive year

Hainan Airlines is awarded the prestigious 5-Star Airline rating by UK-based international air transport rating organisation Skytrax for the tenth consecutive year.

Hainan Airlines has received the 5-Star Airline rating from SKYTRAX for the tenth consecutive year. Only 10 airlines currently hold the 5-Star Airline Rating and receiving this honor for ten consecutive years is a testament to the hard work and hospitality shown by Hainan Airlines staff on a daily basis.

“We were due to announce the 5-Star Rating for Hainan Airlines in July 2020, but due to COVID-19 this was put on hold for several months,” said Edward Plaisted of Skytrax. “Since the last awarding in June 2019, we were able to conduct a lot of international and domestic standards auditing of Hainan Airlines, through to February 2020. Despite the difficulties faced by the HNA Group at the start of 2020, we are delighted to note that Hainan Airlines has managed to maintain its high quality levels across both the product and service delivered, and remains intent to provide 5-Star standards to its customers. We expect to conduct COVID-19 Airline Safety evaluation of Hainan Airlines in the coming months, and naturally hope that this can also deliver to a 5-Star level”.

Mr Xu Jun, Chairman of Hainan Airlines said: “The year of 2020 is extraordinary to the aviation industry all around the world, and it also brings great challenges to Hainan Airlines. Since the outbreak of COVID-19, Hainan Airlines has implemented measurements of control and prevention to make sure the safety of passengers and crews. Hainan Airlines has also worked on protection supply transportation and chartered flights of medical team. Hainan Airlines focuses on the passenger experience and spares no efforts to build the flagship home base at new Terminal 2 of Haikou Meilan International Airport, integrating Hainan FTP features into the airline products. Hainan Airlines will present all kinds of passengers-oriented service products to improve service quality and brand reputation, and all staff of Hainan Airlines stand fast and remain at their post responsibly with dedication, serving passengers warm-heartedly. Hainan Airlines is confident to the recovery and resumption of the aviation industry.”


This a picture

Whilst international flights are still impacted according to the prevention and control measurements of China, the domestic market has remained busy and during the recent October 2020 National Day “Golden Week” in China, Hainan Airlines was expecting to perform more than 5,600 flights and carry nearly 1 million passengers.

This a picture

Hainan Airlines cabin service during COVID-19

New HNA Club lounges have been opened at Shenzhen Bao’an International Airport and most recently at Guangzhou Baiyun Airport, and Hainan Airlines will launch a new HNA Club when the flagship, new Terminal 2 at Haikou Meilan Airport opens later in 2020.

This a picture

New HNA Club Guangzhou Airport is opened

This a picture

New HNA Club Shenzhen Airport is opened

In May 2020, domestic and international operations at Beijing Capital Airport were consolidated into Terminal 2, and once international flights are resumed in a meaningful way this will provide a more seamless and quicker transfer process for customer.

This a picture

Hainan Airlines domestic check-in service in 2020

In July 2020, Hainan Airlines resumed the service of hot meals on domestic flights and was the first to re-introduce hot meals in economy class. This was followed in September by the introduction of Hainan flavours in economy class hot dishes.

This a picture

New Hainan flavours in economy class

This a picture

New Hainan flavours in economy class

This a picture

New Hainan flavours in economy class

Source & Credits: Hainan

Tagged as: , , , ,

Categorised in: Air Transport and cargo, Airline

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Member of The Internet Defense League

%d bloggers like this: