On 1st March 2017, Air France was awarded first prize for Customer Relations* in the Transport sector for the second year running.
This 13th edition of the Customer Relations BearingPoint – Kantar TNS awards took place at the French Ministry of Economy and Finance, in the presence of 25 Air France staff members who received this distinction.
This award recognizes the efforts made by Air France teams to improve the customer experience and make a difference with their caring attitude towards customers. This award is in addition to other awards that Air France has recently received, notably last year’s Spirit of Service award from the French Customer Relations Association.
On this occasion, Anne Rigail, Executive Vice President Customer, stated: “I am extremely proud to accept this award that is dedicated to all Company staff, who for the second year running have demonstrated their commitment to our customers, by providing them custom-designed service throughout their trip.”
* Survey conducted by BearingPoint and Kantar TNS in 2016 from a sample of 4,000 people.