Photo credit: Ryanair

Ryanair, Europe’s favourite airline, today (20 Dec) released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 5,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 8.8 million customers in November with 90% of our 50,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”



2015 2016
On-time flights 92% 90%
Complaints per 1,000 pax 1.25 1.49
Bag complaints per 1,000 pax 0.24 0.20
Complaints answered within 7 days 99% 99%

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