Ryanair, Europe’s favourite airline, today (20 Dec) released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather)
- Less than 1.5 complaints per 1,000 customers
- Less than 1 bag complaint per 5,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 8.8 million customers in November with 90% of our 50,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
|
November |
2015 | 2016 |
| On-time flights | 92% | 90% |
| Complaints per 1,000 pax | 1.25 | 1.49 |
| Bag complaints per 1,000 pax | 0.24 | 0.20 |
| Complaints answered within 7 days | 99% | 99% |
– See more at: click here
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