Over 17,000 customers used the ‘Rate My Flight’ function in the Ryanair app in October (an increase of 7,000 from September), ranking their overall experience, boarding, crew friendliness, service onboard and range of food and drink, on a 5-star rating system, ranging from 1 star for Very Poor, to 3 stars for Ok, to 5 stars for Very Good.
Some 94% of respondents rated their overall trip ‘Very Good /Good/ OK’, recording similar ratings for boarding (87%), crew friendliness (95%), service onboard (93%) and range of food & drink (80%).
|Category||Very Good/ Good/ OK||Very Good||Good||Ok||Poor||Very Poor|
|Food & Drink Range||80%||31%||22%||27%||10%||10%|
Ryanair’s Robin Kiely said:
“Rate My Flight is the latest digital initiative launched under year 3 of our “Always Getting Better” customer experience improvement programme, which allows customers to provide real-time reviews on their flights via the Ryanair app, from the moment they land. We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience and some 94% of more than 17,000 customers were satisfied with their Ryanair flight in October. Customers who want to rate their flight should download the Ryanair app, allow for push notifications, and will be sent the survey through the app upon landing.”