Following a joint directive from the Federal Aviation Authority (FAA) and the United States Department of Transportation (DOT), Air New Zealand is placing a total ban on the carriage of Samsung Galaxy Note 7 devices from 5am (NZ time) Sunday 16 October 2016.
These devices cannot be accepted for carriage either in person, in carry-on luggage, or in checked luggage.
Air New Zealand is strongly advising travellers not to bring these devices to the airport with them. They cannot be accepted for travel and there is no storage facility available for them at our check in areas. Owners of these devices should contact Samsung for advice on how to return their devices.
Air New Zealand apologises to customers for any inconvenience, however, this is an FAA and US DOT safety requirement.
Air New Zealand has also been in consultation with the NZ Civil Aviation Authority on this matter.