Magazine about Aviation, engineering and technology

Tag: Customer service

NMMA Recognizes Chris-Craft with 10th Customer Satisfaction Index Award at the 2018 Miami International Boat Show

The National Marine Manufacturers Association (NMMA) awarded Chris-Craft with the 2017 Marine Industry Customer Satisfaction Index (CSI) Award during the Innovation Breakfast at the 2018 Progressive® Insurance Miami International Boat Show®. Chris-Craft is delighted to announce 2017 as the tenth year receiving the Customer Satisfaction Index Award, and looks forward to continuing excellence in service… Read More ›

Bell Helicopter Prague Delivers First Fully Customized Aircraft From New State-of-the-Art Facility.

The company continues to expand its capabilities to better serve European customers. Bell Helicopter, a Textron Inc. (NYSE: TXT) company, announced today the completion of the first fully customized aircraft from its new European state-of-the-art Customization and Delivery Center located in Prague. The customer, Air Transport Europe of Slovakia, recently accepted three newly customized Bell 429… Read More ›

90% Of Ryanair Flights On-Time In November

Ryanair, Europe’s favourite airline, today (20 Dec) released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: 90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather) Less than 1.5 complaints per 1,000 customers Less than 1 bag complaint per 5,000 customers… Read More ›

Industry first as Thomson trials virtual assistant tool for holiday inspiration

Leading holiday brand Thomson is offering its customers an innovative way to find inspiration for their holidays by trialling a travel search tool leveraging IBM’s Cloud platform with cognitive intelligence. In an industry first customers will be able to interact via a simple chat interface to get responses in real-time, resulting in helpful suggestions of… Read More ›

OGMA has scored first place in the Embraer Service Center Network

The survey covered all MROs that are part of the company’s Network of authorized centers. Embraer’s Performance Report – which started in 2015 – integrates the assessment of nine categories regarding its services, namely the performance of all authorized Service Centers in the areas of “Partnership with Embraer” and “Customer Relationship”. Such international achievement is… Read More ›

Messier-Bugatti-Dowty signs services contracts with Cathay Pacific and Dragonair until 2024.

Messier-Bugatti-Dowty (Safran) has recently signed agreements with Cathay Pacific Airways and Dragonair for the provision of landing gear restoration and support services for the two airlines’ A330/A340 fleets. Messier-Bugatti-Dowty’s MRO division in Singapore first overhauled Cathay Pacific’s A330/A340 landing gears in 2002. The new agreement will extend the relationship to 2024. Paul Clifford, Managing Director… Read More ›

GULFSTREAM PRODUCT SUPPORT ADDS RESOURCES WORLDWIDE.

Organization Grows To More Than 3,850 Business Aviation Professionals. Gulfstream Product Support continues to expand its service commitment to operators by adding people, facilities and capabilities to its worldwide network. These additions have come during the busiest time in the organization’s history. “There is an unprecedented level of activity in our organization,” said Mark Burns,… Read More ›

Markus Bucher takes over as CEO of Pilatus Aircraft Ltd.

At the meeting of the Board of Directors of Pilatus Aircraft Ltd on 12 November 2012, members voted to elect Markus Bucher as the new CEO and Chairman of the Executive Board with effect from 1.1.2013. He will take over from Oscar J. Schwenk, who will remain as Chairman of the Board of Directors with… Read More ›

Cessna Continues 100-Series Aircraft Safety Education Initiative.

Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, is building on a proactive safety initiative started in 2011 designed to educate single engine owner/operators on new inspection procedures. The latest effort is aimed at 100 series single-engine piston aircraft owners around the world, and informs them about new supplemental aircraft inspection procedures that will… Read More ›

Rolls-Royce increases corporate aircraft engine services portfolio.

Rolls-Royce, the global power systems company, today announced it will more than double the size of its global network of authorised service centres during 2012. By the end of the year the network will have grown from 9 to 19 corporate aircraft service centres providing customers with specialist support services and technical expertise. The latest… Read More ›

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