Magazine about Aviation, engineering and technology

Tag: Customer Experience

90% Of Ryanair Flights On-Time In November

Ryanair, Europe’s favourite airline, today (20 Dec) released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: 90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather) Less than 1.5 complaints per 1,000 customers Less than 1 bag complaint per 5,000 customers… Read More ›

Industry first as Thomson trials virtual assistant tool for holiday inspiration

Leading holiday brand Thomson is offering its customers an innovative way to find inspiration for their holidays by trialling a travel search tool leveraging IBM’s Cloud platform with cognitive intelligence. In an industry first customers will be able to interact via a simple chat interface to get responses in real-time, resulting in helpful suggestions of… Read More ›

94% Of Ryanair Customers Satisfied With Flight Experience.

Ryanair, Europe’s No.1 airline, today (10 Nov) released its ‘Rate My Flight’ statistics, which show that 94% of surveyed customers were happy with their overall flight experience in October. Over 17,000 customers used the ‘Rate My Flight’ function in the Ryanair app in October (an increase of 7,000 from September), ranking their overall experience, boarding,… Read More ›

Malaysia Airlines’ Kicks Off Customer Experience Week.

Malaysia Airlines (MAS) will launch its MH Customer Experience Week at various customer touchpoints in KL International Aircport (KLIA) from 4 till 8 June 2012. This in line with the MAS’ Business Plan where ‘Branded Customer Experience’ is one of the three foundations for achieving the airline’s vision to be the Preferred Premium Carrier. MAS’… Read More ›

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