Embraer Executive Jets has created two new iPad apps – the eTechPubs and Customer Support and Services Guide – which provide customer convenience in accessing all technical and customer support information.
“These new apps are part of our long-term strategy to continue developing mobile product support solutions and move to tablets and other mobile devices, expanding the paperless concept not only in the cockpit but in the maintenance bay,” said Edson Carlos Mallaco, Vice President, Customer Support and Services, Embraer Executive Jets. “Now operators will have all the information they need to operate and service their aircraft in the palm of their hand.”
The eTechPubs app can eliminate the need to carry the manuals in a 40-pound flight bag and offers, with a touch, real-time information at their fingertips at all times. It will also ease the workload of maintenance technicians. The information is updated wirelessly. Customers with a valid technical manual revision service can use the eTechPubs app to download all technical manuals to a single iPad for free.
Currently available for Phenom 100 and Phenom 300 customers, the eTechPubs app will be expanded to the entire portfolio of Embraer Executive Jets later this year.
The eTechPubs app also works offline, without an internet connection. Features include key-word search, ability to bookmark procedures under “favorites” as well as the ability to bookmark the most-referenced pages. Features also include a history capability providing quicker navigation and links for easy communication with Embraer.
The Customer Support and Services Guide app expands customer access to Embraer Executive Jets’ worldwide customer service facilities and personnel. In addition to customer support contacts, service center network and AOG services, the app is designed to provide information on training, Embraer service solutions and Embraer-related news in addition to upcoming events beyond the iPhone, announced in May, to the iPad.
Leave a comment